SHIPPING & DELIVERY

We ship orders Monday-Friday, excluding major bank holidays. All orders are dispatched with our couriers on a next-day service in good faith, and should be with you within 2-3 days of your order. We use UK-leading couriers including DPD Local and APC.

Our cut-off time for orders is 2pm daily, so any orders placed after 2pm will not be processed until the following day.

Any orders placed between 2pm on a Thursday and 2pm on a Friday will be processed on Friday and will be with you at the earliest on the following Monday - we do not offer Saturday deliveries as standard.

Any orders placed on a Friday after 2pm will not be processed until the following Monday, so will be with you at the earliest on the following Tuesday.

Custom items will be shipped when available - please allow extra time for these products as we have to custom design and manufacture them, meaning they may not be available for a few additional days.

For orders being delivered to mainland UK, we offer delivery on a 2-3 Day service at £5.95, which is free when you spend over £50.

We also ship to Northern Ireland, however due to courier pricing, this service costs £23.95, and there is no option for free shipping.

If you believe you are missing items, or have not received the full contents of the order you have placed, you must send us a photo of the packaging and contents within 24 hours of receiving the goods, so that we can resolve this.

We must receive a photo of the items you have received, please send us this with your initial email to ensure the issue is dealt with swiftly.

Customers are responsible for providing us with a complete correct address. You must include all relevant address information such as unit/suite numbers, business name etc.

We are not responsible for issues with delivery related to incomplete or incorrect addresses. We cannot be held accountable for incorrect postcodes, it is the customer's duty to ensure all the shipping information is correct.

We reserve the right to hold orders that we believe have incorrect address information until we are able to contact you to confirm the shipping address.

If a package is returned to sender due to an incorrect address or issues with the delivery from the customer's side, we will refund the cost for the items minus the shipping cost. You can then place the order again with updated address information if you would like. Please review your address information carefully before ordering to prevent any delay or additional cost. It is up to you to select the correct service for your address.

Orders can be cancelled before they ship out. We typically ship most orders the same business day so it is important to contact us as soon as possible if you want to cancel an order.

If you require additional items once you have completed your purchase, we will cancel your order and allow you to place it again with all the additional items you require. This is to ensure our systems run smoothly and there is no chance of duplicate orders or missing items.